Privacy policy

Last updated: August 28, 2025

This Privacy Policy describes how Heavenly Keto Dessert (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from heavenlyketodessert.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your billing address, shipping address, payment confirmation, and phone number.

  • Account information including username, password, and security details.

  • Customer support information that you include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"), including: device and browser information, IP address, network connection, and interactions with our Site. We use cookies, pixels, and similar technologies for this purpose.

Information We Obtain from Third Parties

We may also obtain information from third parties such as:

  • Service providers supporting our Site and Services (e.g., Shopify).

  • Payment processors (e.g., Stripe, PayPal, Shopify Payments).

  • Marketing and CRM tools (Zoho CRM, Klaviyo).

  • Shipping carriers (USPS, UPS) for order fulfillment and delivery notifications.

How We Use Your Personal Information

  • Providing Products and Services – To process payments, fulfill orders, arrange shipping, returns, and account management.

  • Marketing and Advertising – To send promotional emails, SMS messages, or show relevant ads on our Site and other websites.

  • Security and Fraud Prevention – To detect and investigate fraud or illegal activity.

  • Customer Support and Service Improvement – To respond to inquiries, improve services, and personalize your experience.

SMS Marketing and Abandoned Cart Notifications

When you provide us with your phone number at checkout, on our website, or through other forms, we may use it to send you:

  • Transactional messages (e.g., order confirmations, shipping updates).

  • Promotional SMS messages if you have opted in.

Our website uses cookies and other technologies to track items you place in your shopping cart, including when a cart has been abandoned. This information is used to determine when to send cart reminder messages via SMS. You can opt out of SMS marketing messages at any time by following the unsubscribe instructions in each message.

Use of Phone Numbers

We collect and store phone numbers in order to:

  • Process and fulfill orders (including delivery notifications).

  • Send abandoned cart reminders.

  • Provide customer service.

  • Send promotional SMS messages, if you have opted in.

Important: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

Like many websites, we use cookies to:

  • Remember your preferences and actions.

  • Run analytics and understand user behavior.

  • Enable targeted advertising and cart recovery reminders.

Most browsers accept cookies by default, but you can remove or block cookies in your browser settings. Blocking cookies may impact your experience on the Site.

For more information on Shopify cookies, see Shopify Cookies Policy.

Location Data

We may collect approximate location data (such as IP address or device settings) to help estimate shipping costs and provide location-based services. We do not use precise GPS tracking.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With vendors and service providers (Shopify, Zoho CRM, Klaviyo, shipping carriers, payment processors).

  • With business and marketing partners (for ads, email, SMS campaigns).

  • When legally required (e.g., subpoenas, regulatory authorities).

  • In connection with a business transaction such as a merger or acquisition.

We do not share or sell SMS opt-in data or consent with third parties.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16. If such information was collected, parents may contact us to request deletion.

Security and Retention of Your Information

We take reasonable measures to protect your information but cannot guarantee absolute security. Information is retained as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights to:

  • Access or know what personal information we hold.

  • Request deletion or correction of your information.

  • Opt out of marketing communications.

  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at the details below.

International Users

We may transfer and process your personal information outside your country, including in the United States and Israel. For EU/UK customers, transfers may rely on Standard Contractual Clauses or equivalent safeguards.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us:

📧 Email: office@HeavenlyKetoDessert.com
🏢 Address: 601 Cleveland Street, Executive Suite 501-29, Clearwater, FL, 33755, US